[Federal Register Volume 85, Number 174 (Tuesday, September 8, 2020)]
[Notices]
[Pages 55437-55438]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-19732]
[[Page 55437]]
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COURT SERVICES AND OFFENDER SUPERVISION AGENCY FOR THE DISTRICT OF
COLUMBIA
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Court Services and Offender Supervision Agency for the District
of Columbia (CSOSA).
ACTION: Notice and request for comments.
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SUMMARY: As part of a federal government-wide effort to streamline the
process to seek feedback from the public on service delivery, CSOSA is
seeking comment on the development of the following proposed Generic
Information Collection Request (Generic ICR): ``Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery'' for
approval under the Paperwork Reduction Act (PRA). This notice announces
our intent to submit this collection to OMB for approval and solicit
comments on specific aspects for the proposed information collection.
DATES: Consideration will be given to all comments received by November
9, 2020.
ADDRESSES: You may submit written comments, identified by ``Collection
of Qualitative Feedback on Agency Service Delivery'' to: Rochelle
Durant, Program Analyst, Office of General Counsel, Court Services and
Offender Supervision Agency at Rochelle.Durant@csosa.gov.
Comments submitted in response to this notice may be made available
to the public. For this reason, please do not include in your comments
information of a confidential nature, such as sensitive personal
information or proprietary information. If you send an email comment,
your email address will be automatically captured and included as part
of the comment that is placed in the public docket and may be made
available on the internet. Please note that responses to this public
comment request containing any routine notice about the confidentiality
of the communication will be treated as public comments that may be
made available to the public notwithstanding the inclusion of the
routine notice.
FOR FURTHER INFORMATION CONTACT:
Rochelle Durant, Program Analyst, Office of General Counsel, Court
Services and Offender Supervision Agency for the District of Columbia
at Rochelle.Durant@csosa.gov or (202) 220-5304.
For content support: Trina Stewart, Supervisory Intergovernmental
and Community Affairs Specialist, Court Services and Offender
Supervision Agency for the District of Columbia at
Trina.Stewart@csosa.gov or (202) 220-5526.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: Under the PRA (44 U.S.C. 3501-3520), federal agencies
must obtain approval from the Office of Management and Budget (OMB) for
each collection of information they collect or sponsor. Section
3506(c)(2)(A) of the PRA (944 U.S.C. 3506(c)(2)(A) requires federal
agencies to provide a 60-day notice in the Federal Register concerning
each proposed collection of information, including each proposed
extension of an existing collection of information, before submitting
the collection of information to OMB for approval. To comply with this
requirement, CSOSA is publishing notice of the proposed collection of
information set forth in this document. The proposed information
collection activity provides a means to garner qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The Agency has traditionally used paper form surveys as its primary
public information collection method. However, to further comply with
the goals of the PRA, the Agency recently implemented the use of online
electronic survey tools to obtain customer and client feedback
regarding Agency programs and supervision support services. During the
COVID-19 pandemic, the approval from OMB to utilize an electronic
option to complete the Agency's standard surveys online was extremely
helpful in sustaining our engagement with the community. The contents
in the online version and in paper versions of the Agency's surveys
will remain identical. Once in person meetings are resumed, CSOSA will
continue to offer paper option for respondents who prefer that option.
Similar to the process used for gaining public feedback via the
Agency's traditional paper form surveys, the online surveys are
forwarded to the meeting participants at the conclusion of an event or
program via the participants previously registered email address or at
the end of a virtual meeting in the chat box or via a slide with a link
that leads to the online survey. The results of the electronic surveys
are tallied by the online software and then forwarded to a centralized
user account for further evaluation and review or to be merged with any
results from completed hard copy paper surveys.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
1. The collections are voluntary;
2. The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the federal government;
3. The collections are non-controversial and do not raise issues of
concern to other federal agencies;
4. Any collection is targeted to the solicitation of opinions from
respondents who have experience with the program or may have experience
with the program in the near future;
5. Personally identifiable information (PII) is collected only to
the extent necessary and is not retained;
6. Information gathered will be used only internally for general
service improvement and program management purposes and is not intended
for release outside of the agency;
7. Information gathered will not be used for the purpose of
substantially
[[Page 55438]]
informing influential policy decisions; and
8. Information gathered will yield qualitative information; the
collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Current Actions: New collection of information.
Type of Review: New Collection.
(1) Affected Public: Individuals currently under CSOSA supervision.
CSOSA stakeholders including criminal justice system (e.g., judges, law
enforcement officers) and community partners.
Estimated Number of Respondents: 540.
Below we provide projected average estimates for the next three
years:
Average Expected Annual Number of activities: 18.
Average number of Respondents per Activity: 30.
Annual responses: 540.
Frequency of Response: Once per request.
Average minutes per response: 10.
Burden hours: 75.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) whether paper or electronic
information collection is preferred and explanation regarding choice;
and (e) estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information. Burden
means the total time, effort, or financial resources expended by
persons to generate, maintain, retain, disclose or provide information
to or for a Federal agency. This includes the time needed to review
instructions; to develop, acquire, install and utilize technology and
systems for the purpose of collecting, validating and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information, to search data sources, to complete and
review the collection of information; and to transmit or otherwise
disclose the information.
Rochelle Durant,
Program Analyst, Court Services and Offender Supervision Agency for the
District of Columbia.
[FR Doc. 2020-19732 Filed 9-4-20; 8:45 am]
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