[Federal Register Volume 85, Number 223 (Wednesday, November 18, 2020)]
[Notices]
[Pages 73479-73480]
From the Federal Register Online via the Government Publishing Office [www.gpo.gov]
[FR Doc No: 2020-25425]
[[Page 73479]]
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EQUAL EMPLOYMENT OPPORTUNITY COMMISSION
Agency Information Collection Activity: Comment Request; Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
AGENCY: Equal Employment Opportunity Commission.
ACTION: Notice of proposed collection; comment request.
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SUMMARY: This notice announces the intention of the U.S. Equal
Employment Opportunity Commission (EEOC) to request a three-year
approval, under the Paperwork Reduction Act of 1995 (PRA), of a
revision to the current Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery that the Office of
Management and Budget (OMB) previously approved. This collection is
part of a Federal Government-wide effort to streamline the process to
seek feedback from the public on service delivery.
DATES: Written comments on this notice must be submitted on or before
January 19, 2021.
ADDRESSES: You may submit comments using one of the following three
methods:
Federal eRulemaking Portal: http://www.regulations.gov. Follow the
instructions on the website for submitting comments.
Mail: Comments may be submitted by mail to Bernadette B. Wilson,
Executive Officer, Executive Secretariat, Equal Employment Opportunity
Commission, 131 M Street NE, Washington, DC 20507.
Fax: Comments totaling six or fewer pages can be sent by facsimile
(``fax'') machine to (202) 663-4114 (This is not a toll-free number.)
Receipt of fax transmittals will not be acknowledged, except that the
sender may request confirmation of receipt by calling the Executive
Secretariat staff at (202) 663-4070 (voice) or (800) 669-6820 (TTY).
(These are not toll-free telephone numbers.)
Instructions: All comments received must include the agency name
and docket number. All comments received will be posted without change
to http://www.regulations.gov, including any personal information
provided. However, the EEOC reserves the right to refrain from posting
libelous or otherwise inappropriate comments, including those that
contain obscene, indecent, or profane language; that contain threats or
defamatory statements; that contain hate speech directed at race,
color, sex, national origin, age, religion, disability, or genetic
information; or that promote or endorse services or products.
Although copies of comments received are usually also available for
review at the Commission's library, given the EEOC's current 100%
telework status due to the Coronavirus Disease 2019 (COVID-19) public
health emergency, the Commission's library is closed until further
notice. Once the Commission's library is re-opened, copies of comments
received in response to the proposed rule will be made available for
viewing by appointment only at 131 M Street NE, Suite 4NW08R,
Washington, DC 20507, between the hours of 9:30 a.m. and 5:00 p.m.
FOR FURTHER INFORMATION CONTACT: For Office of Field Programs:
Michelle Crew, michelle.crew@eeoc.gov, (216) 306-1130. For Office of
Federal Operations: Patricia St. Clair, patricia.stclair@eeoc.gov,
(202) 663-4922.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The proposed information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the government's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences, and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training, or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative, and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, course materials, course
instructor, courtesy, efficiency of service delivery, and resolution of
issues with service delivery. Responses will be assessed to plan and
inform efforts to improve or maintain the quality of service offered to
the public. If this information is not collected, vital feedback from
customers and stakeholders on the Agency's services will be
unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
The collections are the only way to collect information;
there are no alternative existing sources;
The collections are noncontroversial and do not raise
issues of concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program;
Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be
[[Page 73480]]
eligible for submission for other generic mechanisms that are designed
to yield quantitative results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Pursuant to the PRA and OMB regulation 5 CFR 1320.8(d)(1), the EEOC
solicits public comment on its intent to seek a three-year approval of
this revised collection: (1) Evaluate whether the proposed collection
of information is necessary for the proper performance of the EEOC's
functions, including whether the information will have practical
utility; (2) Evaluate the accuracy of the EEOC's estimate of the burden
of the proposed collection of information, including the validity of
the methodology and assumptions used; (3) Enhance the quality, utility,
and clarity of the information to be collected; and (4) Minimize the
burden of the collection of information on those who are to respond,
including the use of appropriate automated, electronic, mechanical, or
other technological collection techniques or other forms of information
technology, e.g., permitting electronic submission of responses.
In addition to clearance hours for the previously approved customer
feedback forms, the EEOC is also requesting an additional 39,716
clearance hours. Most of these requested hours--39,116--are for a
randomly-generated, pop-up form that will solicit feedback from a
sample of visitors to the EEOC website on the contents and performance
of the web pages. The 39,116 hour burden estimate is based on the
number of web page views in a year. The remaining 600 hours represent a
reserve to cover any additional feedback forms that may be developed
over the next three years for new trainings offered by the EEOC. The
EEOC anticipates any new potential feedback forms will be similar in
length and content to existing feedback forms. The EEOC plans to seek
clearance for the additional hours so the EEOC can use the existing
clearance number if the need arises for additional training and
feedback forms.
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Number of Response
Type of survey Respondent Number of responses/ Participation burden (in
respondents respondent time hours)
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Questionnaire--FEPA Training State and local 550 1.............. 2 minutes per 18
Conference Feedback. government response.
employees.
Questionnaire--Technical Private 4,500 1.............. 2 minutes per 150
Assistance Program Feedback. employers, response.
state and
local
government
employees.
Questionnaire--EXCEL Customer Private 250 1.............. 10 minutes per 42
Feedback. employers, response.
state and
local
government
employees.
Questionnaire--Respectful Private 15,900 2 (survey 10 minutes per 5,300
Workplace Training Feedback. employers, delivered response.
state and twice to same
local respondents).
government
employees.
Questionnaire--Federal Course Participants in 9,180 1.............. 2 minutes per 306
Evaluation Form. federal response.
courses and in
customer
specific
trainings.
Future Training Assessments.. Training Center 7,200 1.............. 5 minutes per 600
Attendees. response.
EEOC website feedback forms.. Individuals or 1,173,472 1.............. 2 minutes per 39,116
Households. response.
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Overview of Information Collection
OMB Number: 3046-0048.
Type of Review: Revision of a currently approved collection.
Affected Public: Individuals and households; businesses and
organizations; State, Local or Tribal Governments.
Average Expected Annual Number of Activities: 6 known, up to 2 more
anticipated.
Respondents: 1,211,052.
Annual Responses: 1,226,952.
Frequency of Response: Twice per respondent for one activity, and
once for all other activities.
Average Minutes per Response: 2.2.
Burden Hours: 45,532.
For the Commission.
Janet Dhillon,
Chair.
[FR Doc. 2020-25425 Filed 11-17-20; 8:45 am]
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